Data Protection Policy

Privacy Policy 999myr — Our Commitment to Protecting Your Personal Data

At 999myr, your privacy is not merely a legal obligation — it is a core value we uphold. This document transparently explains how we collect, use, store, and protect your personal information as a member of our platform.

Updated: 1 January 2026
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Bahasa Melayu (Malaysia)

6 Core Data Protection Principles of 999myr

We don't just meet legal requirements — we go further to ensure your personal data remains safe and under control at all times.

Highest-Level Encryption

All data transmitted between your device and 999myr servers is protected with SSL 256-bit encryption — the same level of security used by major banking institutions in Malaysia.

Full Data Control

As a member, you have the full right to access, correct, or request the deletion of your personal data at any time through your account settings or our support team.

Secure & Controlled Servers

Your data is stored in licensed data centers with strict physical and digital access controls. Only authorized 999myr staff may access sensitive member information.

No Data Sales to Advertisers

999myr does not sell, rent, or trade members' personal data to any third-party advertisers or data brokers. Your privacy is not for sale.

Data Collection Minimisation

We only collect data that is strictly necessary to provide our services to you. Our data minimisation principle ensures we never gather excessive or irrelevant information.

Communication Opt-Out Options

You may withdraw consent to receive marketing communications at any time. Your opt-out request will be processed within 5 business days with no conditions attached.

Quick Navigation
  1. Data We Collect
  2. Data Usage
  3. Data Protection
  4. Third Parties
  5. Cookies
  6. Your Rights
  7. Data Retention
  8. Policy Changes
  9. Contact Us

Click a heading to navigate directly to the relevant section.

This Privacy Policy ("Policy") describes the privacy practices of 999myr regarding the collection, use, disclosure, and protection of your personal information when you use our platform — whether through the website or mobile app. This Policy applies to all registered members and visitors of the 999myr platform.

Important Note: By registering or continuing to use the 999myr platform, you agree to the collection and use of your personal information as stated in this Privacy Policy. If you do not agree, please discontinue use of the platform.

01 Information We Collect

To provide you with a secure, fair, and seamless service, 999myr collects several categories of personal information. We only collect data that is strictly necessary for the stated purposes.

Information you provide directly:

  • Full name, date of birth, gender, and nationality.
  • Active email address and mobile phone number.
  • Current residential address.
  • Bank account or digital wallet details for deposit and withdrawal purposes.
  • Identity documents such as a National Identity Card (MyKad), passport, or driving license for the KYC process.
  • A selfie or facial biometric verification if required during the identity verification process.

Information collected automatically:

  • IP address, device type, operating system, and app version used.
  • In-platform activity data including game history, betting, deposits, and withdrawals.
  • Session log information such as login time, session duration, and account activity.
  • General geolocation data for regional verification and fraud prevention purposes.
  • Cookie and tracker data as further described in Section 5.
Our Commitment: 999myr does not collect credit or debit card information directly. All payment transactions are processed through licensed payment gateways that comply with PCI DSS standards.

02 How We Use Your Data

The personal information we collect is used solely for the legitimate purposes stated below. 999myr will not use your data for any other purpose without your consent.

Purpose of Use Legal Basis
Registration & Account Management — processing registrations, verifying identities, and managing member accounts. Contract Performance
Transaction Processing — processing deposits, withdrawals, and financial records accurately. Contract Performance
Fraud Prevention & Security — detecting and preventing fraudulent activity, money laundering, and unauthorised access. Legitimate Interest & Legal Obligation
Customer Support — helping you resolve account issues, transactions, and technical enquiries. Contract Performance
Marketing Communications — sending promotional offers, bonuses, and the latest updates (subject to your consent). Member Consent
Regulatory Compliance — meeting the legal, reporting, and audit requirements of regulatory authorities. Legal Obligation
Platform Improvement — analysing usage patterns to improve the gaming experience and system performance. Legitimate Interest

03 Data Protection & Encryption

999myr implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with bank-grade SSL encryption.
  • Hardened Password Storage: Your account password is stored using one-way bcrypt hashing — no one, including our staff, can read your password in its original form.
  • Two-Factor Authentication (2FA): An additional security layer is available and we strongly encourage you to enable it to protect your account.
  • 24/7 Monitoring: Our security monitoring system operates around the clock to detect suspicious activity and cyber threats in real time.
  • Internal Access Controls: Only specifically authorized 999myr employees may access sensitive member data, and every access is logged for audit purposes.
  • Regular Security Testing: Our platform undergoes regular penetration testing and security audits conducted by independent third parties.
Shared Responsibility: While we implement the highest level of protection, the security of your account also depends on your own actions. Do not share your password, use unsecured public WiFi networks, or click suspicious links claiming to be from 999myr.

04 Data Sharing with Third Parties

999myr does not sell or rent your personal data to third parties for marketing purposes. However, under limited and controlled circumstances, we may share your information with the following parties:

  • Payment Service Providers: Payment gateways and transaction processors required to complete your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
  • Game Providers: Third-party gaming platforms integrated with 999myr may receive basic account information necessary to deliver games to you.
  • KYC & Anti-Fraud Providers: Identity verification services and fraud detection systems that help us verify member identities and prevent unlawful activity.
  • Authorities & Regulatory Bodies: We will disclose required information when mandated by law, court order, or the relevant authorities.
  • Technical Service Providers: Cloud infrastructure, hosting, and analytics providers that help us operate the platform. All such providers are bound by strict data processing agreements.

In all data-sharing instances, we ensure that recipient parties comply with data protection standards equal to or higher than our own. Data is shared strictly on a need-to-know basis only.

05 Cookie Usage

Platform 999myr uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and support security functions.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
  • Performance Cookies: Collects anonymous information about how you use the platform to help us improve the overall user experience.
  • Functional Cookies: Saves your preferences such as display settings and game choices so you don't need to reset them every time you log in.
  • Analytics Cookies: Helps us understand aggregated platform usage patterns for product improvement and member experience purposes.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's guide.

Cookie Controls: You may accept, reject, or delete cookies through your browser settings at any time. Your preferences will be fully respected by our system.

06 Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request an immediate correction.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data from our records.

Right to Object

You may object to the use of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

In certain situations, you may request that we temporarily restrict the processing of your data.

How to Exercise Your Rights: To submit any request related to your privacy rights, contact our Data Protection team via live chat or support email. We will process your request within 30 calendar days from the date of receipt.

07 Data Retention & Deletion

999myr retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we retain certain records for a defined period to fulfil our legal and regulatory obligations.

  • Active Account Data: Retained for as long as your account is active and for a specified period following account closure.
  • Financial Transaction Records: Retained for a minimum of 7 years to fulfill taxation and anti-money laundering (AML) legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in line with regulatory requirements.
  • Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
  • Customer Support Communications: Retained for 3 years for service quality and reference purposes.

Once the defined retention period expires, your data will be securely deleted or anonymised in accordance with the data deletion procedures approved by 999myr.

08 Changes to the Privacy Policy

999myr reserves the right to modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements.

  • You will be notified of any material changes via your registered email or in-platform notification at least 14 days before the changes take effect.
  • The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
  • Your continued use of the 999myr platform after the effective date of any such changes constitutes your acceptance of the updated Privacy Policy.
  • If you do not agree with the changes made, you have the right to close your account and request the deletion of your personal data.

Previous versions of this Privacy Policy are kept in our archive and can be requested from the support team if needed for reference.

09 Contact Us — Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

  • Email: [email protected]
  • Live Chat: Available 24/7 via the 999myr platform or mobile app
  • Target Response Time: 3 business days for general inquiries; 30 calendar days for formal data subject rights requests

We take every privacy complaint seriously and are committed to resolving it fairly and promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.

24/7 Support: Our support team is available to assist you at any time. Use the in-platform live chat for the fastest response, or email us for more detailed enquiries.
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Your Data Is Safe with 999myr

We ensure every piece of your personal information is protected with best-in-class technology and transparent privacy practices. Join over 500,000 Malaysian members who play with full confidence on our platform. Register now — it's free and secure.

256-bit SSL Protected · Malaysia PDPA Compliant · Your data is never sold

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